Why Can't I See the Admin Area?

You are looking for the admin area in AutoLetter but cannot find it in your dashboard? This is due to your user role. The admin area is only visible to users with the "Admin" role.

The Two Roles in AutoLetter

AutoLetter uses a role-based access model with two roles:

Admin

The Admin role provides full access to all features:

• Admin area -- Access to settings, user management, and workspace configuration
• Billing management -- Manage payment methods, view invoices
• Integrations -- Connect and configure data sources (Billbee, Shopify, API)
• User management -- Invite new users and assign roles
• Campaigns -- Create, edit, start, pause, and end
• Templates -- Create, edit, and delete
• Sender addresses -- Create and manage

User (Standard)

The User role provides restricted access:

• Campaigns -- View and basic actions
• Templates -- View and use
• Dashboard -- View statistics and overviews
• No access to the admin area, user management, or billing details

How Do I See My Role?

You can view your current role in your profile:

1. Click on your profile picture or name in the top right corner.
2. Select Profile or Settings.
3. Under "Role," your current permission level is displayed.

Do You Need Admin Access?

If you need the admin area but only have the User role, here are your options:

• Contact an existing admin in your workspace. They can change your role or provide you with the required information.
• Are you the only user? The creator of a workspace automatically receives the Admin role. If you created the workspace yourself and still do not have admin access, contact support.

Feature Overview by Role